THEDONCARLOS.COM STORE

FAQ

1. What types of merchandise do you offer?

We offer a variety of merchandise featuring DonCarlos' artwork, including apparel, accessories like enamel pins and mugs, books, and prints. Each item is designed to bring a touch of art into your everyday life.

 

2. How long does it take to process an order?

Order processing typically takes 2-5 business days. Once your order is processed, it will be shipped according to the shipping method you select at checkout.

 

3. What are your shipping options and costs?

We offer several shipping options to meet your needs:

USA: Standard shipping costs $5.00 for a single product and $2.00 for each additional product.

Europe: Standard shipping costs $5.00 for a single product and $2.00 for each additional product.

Canada: Standard shipping costs $9.00 for a single product and $2.00 for each additional product.

Australia/New Zealand: Standard shipping costs $8.00 for a single product and $2.00 for each additional product.

Worldwide: Standard shipping costs $12.00 for a single product and $6.00 for each additional product.

Shipping times vary depending on the destination. For detailed information, please refer to our Shipping Policy.

 

4. Do you offer international shipping?

Yes, we ship internationally. Shipping costs and delivery times will vary based on the destination. Please refer to our Shipping Policy for more details.

 

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.

 

6. What is your return policy?

We want you to be happy with your purchase! If you're not satisfied, you can return most items within 30 days of receipt. The item must be in its original condition and packaging. For more details, please refer to our Return Policy.

 

7. How can I contact customer support?

If you have any questions or need assistance, please contact our customer support team at [email protected]. We aim to respond within 24 hours.

 

8. What payment methods do you accept?

We accept various payment methods including Visa, MasterCard, American Express, PayPal, and other major credit cards.

 

9. How can I stay updated on new products and promotions?

Sign up for our newsletter to receive updates on new products, exclusive offers, and upcoming events. You can also follow us on social media for the latest news and updates.

 

10. How do I care for my merchandise?

For apparel, we recommend machine washing in cold water and tumble drying on low heat to preserve the print and fabric quality. For mugs and other accessories, hand washing is recommended to maintain their vibrant designs.

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